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Sync your data across devices

You can keep your information in sync across multiple devices by using Cloud sync or WiFi sync, or just use it on multiple devices without any syncing in the No sync mode.

The sync mode is first chosen at the time of setting up your account when you sign up.

Sync mode changes

The sync mode is chosen by you depending on how you want to store and sync your data. It is not intended to be changed frequently as it requires additional actions on your behalf to ensure that data is in sync before and after changing sync modes.

If you decide to change your sync modes then you can do that in the Settings section from inside the app.

Types of syncing

There are three types of sync modes available for use.

Cloud sync

Stores your data on our servers.

WiFi sync

Does not use our servers to store your data. You sync your information manually between your devices while connected to your network.

No sync

Each device of yours has its own information.

Cloud sync

Cloud sync is a (1) Pro feature

  1. Requires a paid SplashID Pro 9 license.

Using your account in Cloud sync mode is the easiest way for you to keep your information the same across all your devices. It requires your device to be connected to the internet for sync to happen whenever you make changes to your information on a device.

Your information is stored securely on our servers in an encrypted form. The mechanisms used ensure that even we cannot decrypt and see your information.

Enabling Cloud sync

If you need to switch your account to Cloud sync, please do the following.

  1. Pick your device with SplashID Pro 9 that has the most current information, and sign in to your account.
  2. Click or tap on the Settings item in the application menu.
  3. Click or tap on Sync.
  4. Click or tap on the Cloud card.
  5. Provide the required confirmation to proceed further. Wait till the sync completes.

Syncing manually

Occassionally it is possible that some of your information has not synced automatically. In such situations, you can manually start a cloud sync by clicking or tapping on the Cloud Sync button above any of the record list screens.

Troubleshooting

If you need to check differences in your data on the device with what is stored on our servers, then use the Cloud sync troubleshooter as described below.

  1. Click or tap on the Settings item in the application menu.
  2. Click or tap on Sync.
  3. Click or tap on the Troubleshoot button in the Cloud card.
  4. Review the report displayed that compares each item on your device with the one stored in our server.

WiFi sync

WiFi sync is a (1) Pro feature

  1. Requires a paid SplashID Pro 9 license.

If you do not want your records to be stored on our servers, then you can use your account in WiFi sync mode.

You can still sync between your devices containing your SplashID Pro 9 accounts by using WiFi sync. Here your data flows between the devices on your local network only. The sections below explain how to sync your data using WiFi sync.

Enabling Wifi sync

If you need to switch your account to Wifi sync, please do the following.

  1. Pick your device with SplashID Pro 9 that has the most current information, and sign in to your account.
  2. Click or tap on the Settings item in the application menu.
  3. Click or tap on Sync.
  4. Click or tap on the Local Wifi card.
  5. Provide the required confirmation to proceed further.

Change in WiFi sync mechanism from 9.4.6

The WiFi sync mechanism has been rewritten. All the apps will need to be of version 9.4.6 or above for WiFi sync to work.

Prerequisites

  1. All devices must be running SplashID Pro 9 version 9.4.6 or above.
  2. Both devices must be connected to the same local network (same WiFi or wired network).
  3. You must be signed in to the same SplashID Pro 9 account on both devices.
  4. Required permissions must be granted on both devices (On WiFi sync screen see the Permissions section under This device for platform-specific steps).
  5. Ensure firewalls on your devices or router are not blocking SplashID Pro 9 traffic.

Setting Up

This Device

  • Configure your device for WiFi sync — set a recognizable device name, control visibility to other devices, and view your network, Device ID, User ID, and Port details.
  • Use the Refresh WiFi Setup option to restart sync services if you experience connection issues.

Adding Devices

  • Open the My other devices section and click Refresh to scan for available devices on the network.
  • Discovered devices appear at the end of the list with a + Add button.
  • Click + Add to add a device to your trusted list. This is a one-time setup — once added, the device will also appear on your other devices after a successful WiFi sync.

Syncing manually

WiFi sync between your devices needs to be manually done. It allows you to sync your SplashID Pro 9 data between devices over a local network — no cloud required. Both WiFi and wired (Ethernet) connections are supported.

Starting WiFi Sync

You can initiate WiFi sync in three ways:

Method 1: From the My Records Screen

  1. Navigate to the My Records screen (accessible via the application menu).
  2. Click or tap the WiFi sync button located on top of the record list.
  3. This will take you to the Sync screen in Settings where you can select the device.

Method 2: From the Sync Screen in Settings

  1. Go to the My other devices section.
  2. Click the Sync now button on the device you want to sync with.
  3. The app will search for the device on the network and start the sync automatically.

Method 3: Connect Manually

  1. Recommended as a troubleshooter if the device is not found automatically.
  2. If the device is not found automatically, the app will switch to the Connect manually screen.
  3. You can also open it directly by clicking Connect manually in the My other devices section.
  4. Enter the IPv4 or IPv6 address of the target device and click Connect.
  5. Once the device is found, the sync will start.

Sync Direction

  • Update both ways — syncs data in both directions (default).
  • Overwrite — you can override to push or pull data from one device to the other.
  • You can change the sync direction from the device options by clicking Show options on the desired device.
  • The selected direction is retained until you change it.

Sync Summary

  • After a successful sync, you can view a summary showing items Sent and Received by data type.

Troubleshooting

If WiFi sync is not working, verify the following:

  • Both devices are signed in with the same SplashID Pro 9 account.
  • Both devices are on the same WiFi or wired network.
  • All required permissions have been granted.
  • No firewalls are blocking SplashID Pro 9 traffic.
  • The device is visible to others (the "Show this device to others" toggle is enabled).

If issues persist:

  • Click Refresh WiFi Setup under This device to restart the broadcast and discovery services.
  • Click Refresh in My other devices to re-scan the network.
  • Try Connect manually by entering the target device's IP address directly.

No sync

If you do not want your records to be stored on our servers and you do not want to sync your information between your devices, then you can use your account in No sync mode.

Enabling No sync

If you need to switch your account to No sync, please do the following.

  1. Sign in to your account.
  2. Click or tap on the Settings item in the application menu.
  3. Click or tap on Sync.
  4. Click or tap on the No sync card.
  5. Provide the required confirmation to proceed further.