Help center

Visit our help center and raise a ticket to get help on SplashID issues.
You can also send in an email to support@splashid.com with all the details of your issue.

Migrate to SplashID Pro 9

If you have not yet migrated from SplashID Safe to SplashID Pro 9, then please do so. SplashID Pro 9 has an easy migration option for you to move from SplashID 8. You will find this in the Accounts screen in Settings.

For more information on how to migrate, please visit the link below.

Migrate to SplashID Pro 9 SplashID Pro 9 home

Important

Getting a forbidden or usage limits exhausted message on login?

If you are not able to login and are getting messages that access is forbidden, or you have exhausted your usage limits, then please send both your public IP addresses (IPV4 and IPV6) in the details, so that we can permit these IP addresses in our security firewall.


To do this, visit one of the websites shown below on your device where you are getting the error. Then copy both the displayed public IP addresses (IPV4 and IPV6) of your network and send them to us.