Getting a forbidden or usage limits exhausted message on login?

If you are not able to login and are getting messages that access is forbidden, or you have exhausted your usage limits, then please send both your public IP addresses (IPV4 and IPV6) in the details, so that we can permit these IP addresses in our security firewall.

To do this, visit one of the websites shown below on your device where you are getting the error. Then copy both the displayed public IP addresses (IPV4 and IPV6) of your network and send them to us.

Help center

Our help center has a collection of articles that describe how you can resolve some of your common SplashID issues.
Visit our help center to find a solution.

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